Frequently Asked Questions
Everything you need to know about your Sonya Moda experience.
How long does shipping take for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 14-day return window for all unworn items in their original condition with tags attached. Please note that sale items are eligible for store credit only.
How do I determine my correct size?
Each product page features a detailed size guide. As our silhouettes are designed to be true to size, we recommend following your standard measurements or contacting our stylists for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through Afterpay and Klarna.
Do I have to pay international duties and taxes?
Import duties and taxes are not included in the checkout total and are the responsibility of the customer upon delivery, depending on your country's customs regulations.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, orders are processed immediately. Please contact our support team within 1 hour of purchase if you need to make changes, though we cannot guarantee modifications once an order has entered the warehouse system.